About 13 11 Shop
13 11 Shop is a vibrant Multi-vendor Marketplace where local businesses, crafters, and digital artists from Livingston and Washtenaw County showcase their unique products. In addition to our diverse vendor offerings, we also feature store products curated directly by 13 11 Shop. We operate on a print-on-demand model, allowing vendors to feature their creations without the hassle of inventory management.
We welcome local businesses, crafters, and digital artists to join our community! Visit our "Join Us" page, fill out the application, and our team will guide you through the onboarding process. It's an opportunity to showcase your talent and products to a wider audience.
Print-on-demand is a production model where items are created only after an order is placed. This model allows vendors to offer a variety of products without the need for large inventories, contributing to sustainability and cost-effectiveness.
Return & Exchange Policy
A: We understand that our website was recently launched, providing limited time for Christmas shopping. We sincerely apologize for any inconvenience this may cause. To ensure a smooth shopping experience during this festive season, please consider the following:
- Order Early: Given the limited time, we recommend placing your orders as soon as possible to guarantee delivery before the holidays. The suggested order-by date is December 8th.
- Custom Products: Keep in mind that our items are custom-made, so please consider production times when ordering personalized or print-on-demand products.
- Shipping Times: Shipping carriers may experience delays during peak seasons. Check their websites for the latest updates on shipping times and potential delays.
- International Orders: For international orders, allow extra time for customs clearance.
- Stay Informed: Keep an eye on your tracking information for real-time updates on the status of your order.
We appreciate your understanding and patience as we work to make your holiday shopping experience as smooth as possible. If you have any specific questions or concerns about your order, feel free to reach out to our customer support. Wishing you a wonderful and joyful holiday season!