Customers FAQ

13 11 Shop is a vibrant Multi-vendor Marketplace where local businesses, crafters, and digital artists from Livingston and Washtenaw County showcase their unique products. In addition to our diverse vendor offerings, we also feature store products curated directly by 13 11 Shop. We operate on a print-on-demand model, allowing vendors to feature their creations without the hassle of inventory management.

We welcome local businesses, crafters, and digital artists to join our community! Visit our "Join Us" page, fill out the application, and our team will guide you through the onboarding process. It's an opportunity to showcase your talent and products to a wider audience.

Print-on-demand is a production model where items are created only after an order is placed. This model allows vendors to offer a variety of products without the need for large inventories, contributing to sustainability and cost-effectiveness.

Customization options vary by vendor. Some may offer personalization features, while others may provide a selection of pre-designed products. Check individual product listings for customization details.

We maintain high-quality standards by working closely with our vendors. Each vendor undergoes a vetting process before joining our marketplace, and customer reviews help us continuously assess and enhance the quality of products offered.

Products bought from 13 11 Shop are individually crafted and printed for your order. Returns are exclusively accepted for defective items. If you encounter a defective product or one that doesn't meet our usual standards, kindly reach out to us using the Contact Us form. Attach a photo of the damaged item, include your order number, and we will swiftly look into the matter for you. Please note that each vendor has a unique return policy. For specific details regarding returns and exchanges, refer to the product page, or directly contact the vendor for assistance.

Each vendor manages their production and shipping processes. Delivery times may vary based on the vendor and the product. Specific information on shipping times can be found in product descriptions.

A: We understand that our website was recently launched, providing limited time for Christmas shopping. We sincerely apologize for any inconvenience this may cause. To ensure a smooth shopping experience during this festive season, please consider the following:

1. Order Early: Given the limited time, we recommend placing your orders as soon as possible to guarantee delivery before the holidays. The suggested order-by date is December 8th.
2. Custom Products: Keep in mind that our items are custom-made, so please consider production times when ordering personalized or print-on-demand products.
3. Shipping Times: Shipping carriers may experience delays during peak seasons. Check their websites for the latest updates on shipping times and potential delays.
4. International Orders: For international orders, allow extra time for customs clearance.
5. Stay Informed: Keep an eye on your tracking information for real-time updates on the status of your order.

We appreciate your understanding and patience as we work to make your holiday shopping experience as smooth as possible. If you have any specific questions or concerns about your order, feel free to reach out to our customer support. Wishing you a wonderful and joyful holiday season!

Order by Date

Accessory Pouches - 12/8/2023

Bags - 12/8/2023

Cork Back Square Coasters - 12/8/2023

Key Tags - 12/8/2023

Pillows - 12/8/2023

Signs - 12/8/2023

Skinny Steel Tumbler - 12/8/2023

Regular & Slim Can Coolers - 12/11/2023

Cutting Boards - 12/11/2023

Slim Water Bottles - 12/11/2023

Blankets - 12/12/2023

Camp Mugs - 12/12/2023

Can Holder - 12/12/2023

Candles - 12/12/2023

Playing Cards - 12/12/2023

Tumbler - 12/12/2023

Towels - 12/12/2023

Apparel - 12/13/2023

Water Resistant Blanket - 12/13/2023

Coolers - 12/13/2023

Hats - 12/13/2023