Customers FAQ

13 11 Shop is a community-powered merch platform where local businesses, clubs, and creators team up to sell custom-branded apparel and accessories—without any upfront costs. We handle the design, printing, and fulfillment through a print-on-demand model, so partners can focus on what they do best. Whether it’s a small business, an event, or a local cause, we turn logos into merch and merch into impact.

If you’re a local business, club, or community group in Livingston or Washtenaw County, getting your merch on 13 11 Shop is easy! Just fill out the quick form on our “Join Us” page. From there, we’ll work with you to turn your logo into custom products—no design skills or upfront costs needed. Once your merch is live, you’ll get a unique storefront and a cut of every sale. It's that simple.

Print-on-demand is a production model where items are created only after an order is placed. This model allows vendors to offer a variety of products without the need for large inventories, contributing to sustainability and cost-effectiveness.

Customization options vary by vendor. Some may offer personalization features, while others may provide a selection of pre-designed products. Check individual product listings for customization details.

We maintain high-quality standards by working closely with our vendors. Each vendor undergoes a vetting process before joining our marketplace, and customer reviews help us continuously assess and enhance the quality of products offered.

First of all—thank you! We love wild ideas, weird humor, local pride, and all the chaotic brilliance that comes from our community. When you submit a design or merch idea, we’ll review it and decide if it’s something that fits the vibe. If it makes the cut, we might turn it into an actual product and drop it in the shop!

And here’s the fun part: if your idea becomes a bestseller (or we just really, really love it), we might hook you up with a free shirt or some serious bragging rights. So keep the ideas coming—you never know what might blow up next.

Products bought from 13 11 Shop are individually crafted and printed for your order. Returns are exclusively accepted for defective items. If you encounter a defective product or one that doesn't meet our usual standards, kindly reach out to us using the Contact Us form. Attach a photo of the damaged item, include your order number, and we will swiftly look into the matter for you. Please note that each vendor has a unique return policy. For specific details regarding returns and exchanges, refer to the product page, or directly contact the vendor for assistance.

Each vendor manages their production and shipping processes. Delivery times may vary based on the vendor and the product. Specific information on shipping times can be found in product descriptions.

A: We understand that our website was recently launched, providing limited time for Christmas shopping. We sincerely apologize for any inconvenience this may cause. To ensure a smooth shopping experience during this festive season, please consider the following:

1. Order Early: Given the limited time, we recommend placing your orders as soon as possible to guarantee delivery before the holidays. The suggested order-by date is December 8th.
2. Custom Products: Keep in mind that our items are custom-made, so please consider production times when ordering personalized or print-on-demand products.
3. Shipping Times: Shipping carriers may experience delays during peak seasons. Check their websites for the latest updates on shipping times and potential delays.
4. International Orders: For international orders, allow extra time for customs clearance.
5. Stay Informed: Keep an eye on your tracking information for real-time updates on the status of your order.

We appreciate your understanding and patience as we work to make your holiday shopping experience as smooth as possible. If you have any specific questions or concerns about your order, feel free to reach out to our customer support. Wishing you a wonderful and joyful holiday season!